Hi there! I’m ----------- -----------, a dedicated and results-driven professional with almost 6 years of experience in customer service, content moderation, sales development, and administrative support across BPO, tech, and real estate.
I have a proven track record of:
- Handling high-volume customer and client interactions while maintaining quality and professionalism
- Moderating online content for policy compliance and taking real-time enforcement actions
- Generating qualified leads through targeted outreach and follow-ups
- Providing top-tier support via email, chat, calls, and social media
In my most recent role as a Content Moderator Analyst at Concentrix, I handled up to 10,000 content items per day, ensuring they met platform standards and applying the appropriate actions to protect users and the brand.
Previously, I’ve worked as a:
- Customer Service Representative (BPO)
- Virtual Assistant (GVA)
- Social Media Manager / Sales Development Rep (Hybrid)
- Appointment Setter (DENTAL)
- Administrative Assistant (HOA)
- Social Media Content Moderation (Accross variety online platforms)
These roles strengthened my communication skills, attention to detail, multitasking ability, and problem-solving mindset in fast-paced, KPI-driven environments.
I hold a Bachelor’s Degree in Secondary Education (Major in English) and have completed professional certifications in Virtual Assistance and Social Media Management, reflecting my commitment to continuous learning and growth.
I’m now looking for long-term remote opportunities where I can bring my skills in customer support, content moderation, and admin support to a dynamic team. I am especially interested in roles such as Customer Support Analyst, Virtual Assistant, or Content Moderator, where I can face new challenges, support business goals, and grow with the company.
If you’re looking for someone reliable, proactive, and easy to work with, I’d love to be part of your team.
