PROFESSIONAL SUMMARY: Enterprise-Level Technical Support Specialist (3+ Years Experience)
I am a highly analytical and detail-oriented IT professional with over 3 years of experience providing technical support for cloud platforms and enterprise environments at Accenture. My expertise lies in resolving complex software, network, and system administration issues while maintaining a 98% first-call resolution rate.
I specialize in "translating" complex technical problems into simple, actionable solutions for both tech-savvy and non-technical users. Whether it's managing server administration via Active Directory or troubleshooting remote connectivity issues, I ensure that downtime is minimized and customer satisfaction is prioritized.
Core Competencies:
Technical Troubleshooting: L1/L2 support for Windows, Cloud Platforms, and Network Infrastructure.
System Administration: Active Directory, User Management, DNS, and DHCP.
Device & App Support: Proficient in Android/iOS diagnostics, Samsung Knox, and Zoom/Google Workspace.
Workflow Mastery: Expert in Ticketing Systems (ServiceNow) and Issue Tracking (Jira/GitLab).
Documentation: Proven ability to reduce recurring issues by 25% through Knowledge Base and FAQ development.
I am a Bachelor’s degree holder in IT, highly organized, and fully equipped with a high-speed fiber internet connection. I am ready to work in any time zone (US/AU/EU) and am committed to delivering excellence in a remote-first environment.
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