Results-driven professional with 7 years of leadership experience in the BPO industry, handling telco, financial, healthcare, and customer service accounts. Skilled in team supervision, coaching, performance management, KPI monitoring, and SLA compliance. Transitioned into the Virtual Assistant industry with experience in lead generation, appointment setting, inbound and outbound calling, and CRM management for automotive and insurance campaigns. Proficient in tools and systems such as Zapier, Calendly, Pega, TED, Zendesk, Empower, Microsoft Office, Power BI, and UKG. Strong communicator with a proven ability to build rapport, convert leads, and drive appointment show rates through consistent follow-up and adaptability.
Verified
