Highly organized virtual associate with two years of experience as a customer service representative and technical support in a US based telecommunications company, providing top-notch administrative, technical and customer support services.
Technical skills:
• Digital Productivity Tools (Google Suite, Microsoft Office)
• Customer Relationship Management
(Agent Systems)
• Social Media Management (Graphic Design/ Canva)
• Project Management Tools ( Asana, Jira, Zendesk, Amazon Workspace)
• Phone Support ( Avaya)
• Online Collaboration Platform ( Slack)
• Video Conferencing ( Zoom, Skype, Teams)
• Digital Calendars ( Google calendar, Verint)
Soft skills:
• Time management and prioritization
• Communication and interpersonal skills
• Problem-solving skills and adaptability
• Attention to detail and organizational skills
• Discretion and confidentiality
• Self-motivation and independence
