Customer service professional with 5 years of experience across customer success, inbound service, and compliance roles. Skilled at building customer loyalty by resolving issues and sharing in-depth product knowledge through email, and social media channels. Proficient in managing replacements, returns, and refunds. Demonstrated success in handling bulk orders, claims, and after-sales support on e-commerce platforms. Experienced in maintaining compliance records and supporting corrective action initiatives, consistently driving customer satisfaction and operational quality.
