Inbound & outbound calls
Customer escalation handling
Technical support
Email & back-office support
Appointment setting
Inbound inquiry handling
Data entry
Leadership & team management
Promoted to supervisor
Team coaching
Performance reviews
Managerial calls
Client collaboration
Tools & systems
CRM
Zoho
Office Suite
Soft skills
Problem solving
Attention to detail
Time management
Punctuality
Organizational skills
Communication
Proven experience across industries
Customer Service Rep ? Supervisor
Adidas Retail US · Oct 2022 – Nov 2024
Technical Support Agent
Alorica / LG · Dec 2024 – Mar 2025
Outbound Sales & Intake Specialist
Tabak Disability Lawfirm · Mar 2025 – Present
