• Proficient in aligning business and Information Technology (ITIL -IT Service Management Certified) in organization to implement relevant business framework
• Excellent communication/Public Relations (IELTS certified) and rapport building skills
• Experienced IT professional with productivity focus oriented skill and strong leadership aptitude
• Client-focused with more than 15 years designing Call Center innovative application and solutions
• Extensive experience monitoring, tracking, evaluating and responding Call Center IT infrastructure i-----------
• Hardware and Software POS (Point of Sale) and Call Center Terminal Work Station Installation
• Managed/Assist & Resolving Call Center Tea-----------mbers and Clients daily business operation inquiry
• Technical (Online/Onsite) hands-on hardware/software troubleshooting support
• Experience of Database, Database Administration (Microsoft SQL Server 2000) Windows environment
• Thorough and extensive technical equipment knowledge support experience with computers and local servers (components/peripheral/accessories) & network protocols
• Strong technical knowledge of network maintenance (CISCO) and Microsoft platform
• Detail-oriented Network Administrator maintenance motivated to drive project completion
• Designed, installed and implement regional corporate wide CCTV system monitoring facilities
• Working knowledge on social media, Graphic design (collateral) and web-based project marketing management
• Deadline-focused with sound analytical and problem-solving skills
• Excellent Administrative and Communicative facilitator with an outstanding Encoding ability
• Broad skill range for Technical Motor Car Insurance Claims assessment appraisal
• PADI Dive Master (Level-DM)
