CUSTOMER SERVICE REPRESENTATIVE
• Delivered professional and friendly support to customers via phone, email, and in-person interactions
• Resolved customer inquiries, complaints, and service issues efficiently while maintaining high satisfaction levels
• Maintained accurate customer records and documented interactions using CRM systems
• Processed orders, returns, exchanges, and account updates accurately
• Collaborated with tea-----------mbers and supervisors to resolve complex issues
• Followed company policies, procedures, and quality standards consistently
Social Media Manager
• Managed and grew brand presence across social media platforms including Instagram, Facebook, TikTok, X (Twitter), and LinkedIn
• Created, scheduled, and published engaging content aligned with brand voice and marketing goals
• Monitored comments, messages, and mentions, responding promptly to engage and support the online community
• Analyzed performance metrics (reach, engagement, follower growth) to optimize content strategy
• Planned and executed social media campaigns, promotions, and product launches
• Collaborated with marketing, design, and content teams to ensure consistent branding
• Stayed current with social media trends, platform updates, and best practices
Virtual Assistant
•Provided administrative and operational support to clients remotely
•Managed calendars, scheduled appointments, and coordinated meetings across time zones
•Handled email correspondence, data entry, and document preparation
•Conducted online research and compiled reports as requested
•Managed social media posts, basic content updates, and customer inquiries
•Maintained confidentiality while handling sensitive information
•Utilized tools such as Google Workspace, Microsoft Office, Zoom, Trello, and CRM platforms
AUDIO EDITOR
-Assembling the overall sound design of a completed production
• 5+ years of audio industry experience 2 of it being in the lead audio producer/editor capacity.
• Strong audio editing, cleaning, mixing and mastering skills.
• Ability to work with Logic Pro, Sonar, Protools and other DAW/audio editing suites.
• Excellent hearing, solid sense of timing and detail oriented craftsmanship.
• Strong sense of visual design for videos.
• Solid organizational, managerial, leadership, and time management skills.
• Strong written and verbal communication skills.
• A passion for working with audio.
• The portfolio of work that demonstrates these qualities.
The services I provide consist of: Audio post production | Audio post editing | Podcast production | Audiobook production | Mixing | Mastering
PODCAST EDITOR
I will edit your podcast and make it sound great! The key to making a podcast successful is consistency and high quality audio. I focus on removing filler words such as "uh," "um," and editing for conversational flow, this means I listen to your audio in real time!
I have 5+ years of experience in audio editing, specifically podcast editing and other projects. All I need is your intro, outro, and episode. I'll take care of the rest, including mastering levels for your podcast, and will have it delivered as a MP3 file.
Below is a list of what I will do:
- Equalize the audio levels
- Removal of "uh," "um" and other filler words
- Editing for conversational flow
- Add intros/outros
- Add music (I only add music files you provide)
- Reduce/remove background hum/buzz. Some noises (wind noise, vocal maxes, or phones ringing) can’t be fixed in post.
