am a Customer Service Specialist and Operations Professional with over five years of experience in customer service, customer support, customer relationship management, sales, and business operations. I have extensive experience handling inbound and outbound calls, customer inquiries, complaints, issue resolution, follow-ups, and customer concerns while providing professional and solution-focused support.
Results-driven professional with experience supporting government contracting and vendor sourcing, including identifying potential subcontractors, researching qualified vendors, and conducting outreach through phone calls and email. Skilled in reviewing contract opportunities, communicating requirements to prospective vendors, and building professional relationships to support successful contract fulfillment.
Strong background in business development, lead generation, vendor coordination, customer service, and administrative support, with the ability to manage multiple prospects, follow up consistently, and maintain accurate records. Experienced in using CRM systems, Google Workspace, Slack, and other communication tools to organize leads, track follow-ups, and ensure timely communication.
I also have experience in handling short term rentals and provide immediate response to the guest, cleaners, vendors, maintenance as part of my job to bring clarity in communication. I managing listing and submitting claims with proper documentation to get a high chances of winning it.
Let's connect and provide all of our customers a good experience.
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