Experienced Customer Support & Sales Professional with 8 Years in Telecommunications and Streaming ServicesI am a dedicated and highly skilled customer service professional with 8 years of hands-on experience in various roles, including chat support, inbound and outbound calls, technical support, and team leadership. I have worked with several major accounts in the telecommunications and streaming service industries, providing top-tier service to customers and clients in the United States.Key Areas of Expertise:Customer Service: Over the years, I have assisted customers with a wide range of needs, from billing inquiries and technical troubleshooting to account management and service appointments. I’ve been a part of teams that handled Internet, Landline, Cable TV, Mobile Phone, and Streaming Service accounts, always ensuring high levels of customer satisfaction.Sales & Technical Support: I’ve worked in both customer service and sales, providing information about products and services, troubleshooting technical issues, and guiding customers through the process of obtaining new services or equipment. My experience includes setting up technician visits when required and addressing both billing and technical concerns.Team Leadership & Training: In my role as a Team Leader and Trainer, I’ve guided and coached new hires, offering them practical tools and advice to handle challenging customer interactions. I trained my peers on navigating accounts, using tools effectively, and managing escalations with professionalism. I also provided ongoing feedback to agents, helping them improve their skills and performance.Multichannel Support: I have experience in providing customer support through multiple channels, including chat, email, and phone. Whether helping customers with technical issues, assisting with billing concerns, or offering guidance on how to use services, I excel at maintaining clear and empathetic communication.Problem-Solving & Troubleshooting: I have hands-on experience in diagnosing technical issues, such as mobile data connectivity, phone issues, Internet service outages, and more. I am also skilled in scheduling service visits and handling escalations to ensure quick resolutions for customers.Experience Highlights:Telco Business in the US: Worked as a Customer Service, Sales, and Billing Representative for Internet, Landline, Mobile, and Cable TV services. Managed troubleshooting, account details, and technician scheduling.Trainer & Coach: Trained new agents, providing them with the skills to handle difficult customers and improve their performance. Managed team escalations and provided one-on-one feedback for continuous improvement.Streaming Services: Handled customer inquiries related to account setup, login issues, and troubleshooting for streaming platforms.Technical Support: Assisted customers with mobile phone issues, including technical troubleshooting for mobile data, texting, and calling problems.I am eager to bring my expertise in customer support, troubleshooting, sales, and team management to your business. Whether it's assisting customers through chat, email, or phone, I am committed to providing exceptional service and ensuring customer satisfaction.
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