CX Specialist | Retention-Focused Support | Workflow Builder

I help service-based brands reduce churn, improve CSAT, and build scalable support systems — without relying on scripts or fluff.With 5+ years in SaaS, e-commerce, and telecom, I’ve built modular CX workflows that drive retention, mentor support teams, and deliver emotionally intelligent service at scale.? 95?R at Intuit
? 300% visibility growth at BuiltBar
? 90%+ CSAT across multiple brandsWhether you need branded onboarding flows, complaint resolution systems, or retention-focused support, I build assets that are reusable, scalable, and rooted in proof — not polish.???? Available for:? CX audits & retention strategy? Branded support setup (email, chat, social)? Modular workflow builds for SaaS & e-commerceLet’s build something that actually works.