Hello, my name is ----------- ----------- -----------. The boring technical details about my experiences are below the cover letter.
I bring over nine years of experience in the short-term rental industry, having started at the heart of it all in guest support and communication—responding to inquiries via platfor-----------ssaging, email, and phone. I expanded my expertise to include roles in cleaning, maintenance coordination, -----------et research, pricing analysis, and property acquisitions.
As a Team Manager, I led a team of guest communication agents, developed feedback processes, managed performance reviews, and created recognition programs. I also implemented processes for shift scheduling, guest discounts on orphan nights, dispute tracking, and lost-and-found handling, all while maintaining high standards across guest interactions. My background includes additional administrative responsibilities, such as documenting processes, hiring, onboarding, and training, with a strong focus on supporting cleaners, maintenance staff, vendor coordination, and guest communications.A bit about me: I hold a bachelor's degree in design and online communications and began my career at the ad agency Saatchi & Saatchi. Back then, I never imagined I'd end up in the service or hospitality industry, yet here I am.About nine years ago, I realised agency life wasn’t quite my calling. Looking for a change, I turned to what I knew I could rely on: my knack for words (some even called me an 'excellent bullshitter'—I’ll take it as a compliment!). I began applying to roles that focused on working with people, which led me to my journey in the short-term rental industry. The rest is a beautiful history.Also, I have a love for tables and lists. I even have a document named ‘Life Masterplan’ in Excel. What can I say? I’m nerdy like that.
Verified
