A professional with years of call center experience and solid exposure to customer service, technical support, and sales. Worked with top global brands in telecommunications and logistics, primarily as people and process manager. Driven to maximize both efficiency and quality potentials to meet and exceed both client satisfaction and stakeholder goals.
I bring extensive knowledge and skills on personnel development, project planning and process improvement at team to program level impact. Apart from frontline operations, I am also process capable and skilled to collaborate with HR and Recruitment, Training and Quality, and Workforce Management. I work effectively in making the workplace productive, sustainable, and cordial to all staff.
Recently a program segment owner of a logistics account, people manager of a team focused on frontline customer service support and a coach to a diverse and driven team leaders and support. Performing at high level ranking on both vendors and internal sites and has maintained to be one of the top rank sites exclusive to all English vendor sites for at least for the last 6 months. Delivered the highest number of performance recognition for at least the last 2 quarters and humbled to be awarded as the Vendor Operations Manager for April 2024.
Along with these achievements, we were able to consistently meet and exceed both the monthly vendor performance scorecards and financials thru streamlined performance management, effective change communication and follow-through leadership.
Recently, I d----------- to shift career on becoming a virtual assistant to start working at home.
