I am a highly skilled customer support professional with over 4 years of BPO experience supporting US-based clients such as T-Mobile, Credit One Bank, and Comcast Xfinity. I have a proven track record in chat and phone support, sales, collections, and technical troubleshooting, consistently meeting or exceeding performance metrics including CSAT, AHT, quality scores, sales targets, and collection goals.
I specialize in resolving billing and account issues, negotiating payment arrangements in compliance with regulations, providing effective technical support, and maintaining accurate CRM documentation. I am comfortable handling high-volume workloads, multitasking across multiple systems, and delivering efficient, high-quality support in fast-paced environments.
I am dependable, detail-oriented, and confident in my ability to represent any business professionally. I am seeking a long-term remote opportunity where I can immediately add value through excellent customer service, strong communication skills, and consistent performance.
Verified
