Medical Virtual Assistant with over 1 year and 2 months of experience as a Customer Service Representative in a US healthcare account. Proficient in handling patient inquiries, scheduling appointments, managing medical records, and providing exceptional support in a fast-paced environment. Skilled in understanding healthcare protocols, insurance claims processing, and maintaining patient confidentiality. Known for strong communication skills, empathy, and a commitment to delivering high-quality service. Eager to leverage customer service expertise and healthcare knowledge in a virtual assistant role to support medical professionals and enhance patient care.
Professional Skills
Medical Record Management
Administrative Support
Provider/Patient Communication
Insurance Verification
Appointment Scheduling
Industry Expertise
US Healthcare
Customer Service
Insurance
Medical Providers
Medical Terms
HIPAA compliant
Software Expertise
EHR / EMR System
Doc360
Microsoft Office / Google Suite
Zoom / ----------- / Microsoft Teams
ChatGPT
CRM - Salesforce / Surest insurance portal
