•Communication Skils - Fluent in both verbal and written communication
•CRM Software: Proficient in Salesforce and Zendesk for managing customer interactions.
•Help Desk Software: Experience with Freshdesk for efficient ticket management.
•Communication Tools: Skilled in Zoom and Microsoft Teams for customer interactions.
•Data Management: Advanced proficiency in Microsoft Excel for reporting and data analysis.
•Live Chat Software: Familiarity with Intercom for real-time customer support.
•Typing Skills - 60WPM
•Multi-tasking Skills
