Having 4 years experience in the call center industry. One year and 11 months as a Customer Support Representative (for homecare and financial account), 6 months as Technical Support, and 1 year and 6 months experience as Call Center Operations (for logistics account). Based on my experience, my forte for 4 accounts is in the logistics; 50–70 emails are answered each day, along with detailed information on scheduling the shipment, shipping, invoices, and pickup status, resolving billing issues, and promptly following up with terminals for updated shipment information.
