Hi! I’m Nina, a reliable and detail-oriented Virtual Assistant with over 3 years of administrative experience and nearly 2 years of hands-on experience in customer support and e-commerce operations.
I specialize in handling customer inquiries across email, chat, and social media, ensuring each interaction is clear, empathetic, and solution-focused. I have experience assisting with order tracking, refunds, returns, product concerns, and subscription management, while maintaining a high standard of professionalism and customer satisfaction.
I’ve worked with tools and platforms such as Shopify, Gorgias, Bold Subscriptions, and HelpfulCrowd, and I am highly comfortable navigating CRM and support systems. I’m also experienced in data tracking, email management, scheduling, and maintaining organized records using tools like Google Sheets.
I am known for being highly organized, proactive, and dependable. I work well independently, follow systems and SOPs efficiently, and take initiative when needed. I am also a fast learner and can quickly adapt to new tools and processes.
I am looking for a long-term opportunity where I can contribute consistently, grow with a team, and provide excellent support in both customer service and administrative tasks.
