Hi!
My name is ----------- ----------- ----------- -----------, you can call me Vine for short.
I have been a customer support representative for 9 years. I was a top retention officer/ Sales Associate at Convergys for three years. Prior to that, I was working as a Book record keeper at our Barangay for six years. Because of these, I was able to instill and maintain a delivery of high standard service, which helps me identify my own needs of improvement.
I’m still employed as of the -----------nt as my current company d----------- to close the business on January 6, 2025 as the Philippines banned POGO.
I handled 3 chats 1 email and 1 call at a time, and is knowledgeable in basic email marketing tools such as Gsuite.
I'm good in multi tasking since my job needs to manage average hold time while resolving customer concern in a quality matter. I’m also good in managing??emails, as well as I’m a fast learner person and easy to work with.
I have managed a work from home set up for 5 years now as customer support in Malaysia, India and some other country, which is my most recent job experience.
As stated on the summary of my skills, I am pretty much flexible with the tasks that I will be designated to do. You can depend on me that I will never abandon a task and you won't have a hard time contacting me. You'll find that this is why I am efficient; I'll always be there at your back and call.
In any case you would require me to learn a specific program for this job, I am confident that you wouldn't spend a long time training me. In fact, I might as well learn it myself, like most programs that I know now. I can assure you that I can easily adapt to any sort of training or program that the job requires me to. I'm a person that requires minimum supervision once I've learned the ropes.
