PLATFORMS | SKILL SETS
ADMINISTRATIVE ROLES
B2B
-Maximizes list of existing and new supplier/buyer
-Phone and email support
-Curate campaigns and broadcasts to company multiple platforms
-Weekly email blasting for an updated price list for WTS/WTB
-Process payment and invoicing using Quickbooks
-Responsible for providing labels and tracking for daily shipping transactions
-Social Network/Media Marketing
-Create Banners/Posters
-Basic product research for auction/bidding
CUSTOMER SERVICE
AMAZON|BACKMARKET|EBAY|SHOPIFY
-Attends to customers' daily inquiries
-Responsible for FBA reimbursement report
-Provide online troubleshooting guide for technical issues
-Coordinates with UPS regarding delays, lost or damaged parcels
-Provide documentation for payment refunds
-Coordinates return and refund
E-COMMERCE
SHOPIFY
-Research products for seasonal and nonseasonal items
-Build listing by extracting data, creating compelling product titles, making precise descriptions and accurate tags
-Provide high-quality lifestyle images and actual product images
-Create posters and bannersRegular check for any website issues
-Identify which products are seasonal and which collections
-Handles Medium and High Risk orders
-Documents and file organization
CRM
-Build and maximize list acquisition for sales leads
-Updates customers' account of information
-Remind loaness regarding balances
-Call existing customers with a good standing record for reapplication
-Check and manage loanees' status of records for collection
