I have 2 years BPO experience. Telco and travel account. I do troubleshooting for internet and cable. I do set appointments for technicians and creating a ticket for escalations and onsite visits. Offering sales for upgrades of subscriptions both internet and and cable and selling products for upgrades. For being a travel associate, we do reservations. Booking a flight, rebooking, adding special requests and knowledge about the account. Following government and airline policies.
