I bring 3 years of experience in the BPO industry, having started my professional career at just 18 years old. I began as a Customer Service Representative, was promoted to Subject Matter Expert (SME), and later advanced to a Trainer role, where I served for 2 years and 5 months. As a trainer, I supported the largest logistics company in the United States—UPS (United Parcel Service). My role focused on training and facilitation, performance coaching, process improvement, communication excellence, and team coordination—skills that strongly align with high-level Virtual Assistant support.
