I am a Customer Service and Sales Specialist with over 9 years of experience in the BPO industry, handling customer support, technical support, billing, retention, and outbound sales. I have extensive experience managing inbound and outbound calls, email, and chat support, ensuring excellent customer experience while helping businesses grow.
I also worked as a Product Trainer for 6 months, where I trained new tea-----------mbers on product knowledge and effective customer handling.
I am proficient in tools such as Salesforce, Go High Level, Slack, and Microsoft Teams, and experienced in appointment setting, lead generation, and sales conversion.
I am known for being reliable, hardworking, detail-oriented, and results-driven. With a stable home office setup and strong communication skills, I am confident in supporting businesses and delivering excellent service to customers.
