I am detail-oriented professional with experience in CRM administration, customer support, digital marketing, website management, and business operations. Skilled in the Zoho ecosystem, email marketing, content creation, web administration, and accounting software. Experienced in streamlining workflows, improving customer engagement, and supporting business growth through technology and automation.
My skills include, but are not limited to, the following:
• Zoho CRM - Manage leads, contacts, sales pipelines, customer interactions, workflow automation, email tracking, and sales
reporting.
• Zoho Desk - Manage customer support tickets, respond to inquiries, track resolutions, automate workflows, monitor service
performance, and generate support reports.
• Zoho SalesIQ - Monitor website visitors, engage customers through live chat, capture leads, and track visitor activity to improve
conversions
• Zoho Campaigns – Create, manage, automate, and track email marketing campaigns to engage customers and improve conversions.
• Zoho Social – Manage social media accounts, schedule posts, and track engagement across multiple platforms.
• Zoho Books – Manage invoicing, expenses, bank transactions, and financial records.
• Zoho Inventory – Track inventory, manage orders, and monitor stock levels.
• Zoho People – Manage employee records, attendance, leave requests, and HR processes.
• Zoho Recruit – Manage job postings, candidate applications, and recruitment workflows.
• Zoho Mail – Manage business email communication, organization, and collaboration.
• Zoho Cliq – Communicate and collaborate with teams through instant messaging and channels.
• Zoho Meeting – Host and manage online meetings, webinars, and virtual collaboration.
• Magento – Manage e-commerce websites, products, orders, and online store operations.
• WordPress – Create, update, and maintain website content and functionality.
• HTML – Build and edit web pages using basic HTML coding.
• QuickBooks POS – Manage sales transactions, inventory, and customer records.
• Email Campaigns – Create, send, and monitor email marketing campaigns to engage customers.
• Web Administration – Maintain websites, update content, and ensure smooth website performance.
• Content Creation & Blogging – Create engaging content, write blog articles, and manage online publications.
