Detail-oriented healthcare professional with extensive experience in managing accurate patient records and ensuring compliance with HIPAA standards. An effective communicator with strong proficiency in data entry and medical records review, seeking to leverage skills as a Pharmacy Technician.
Customer Service and Phone Operator
• Manage appointment scheduling for patients, ensuring accurate entry of information and optimal utilization of available time slots.
• Prepare work status reports and treatment plans based on patients' latest office visit reports, and promptly fax them to nurse case managers and claims adjusters upon request.
• Navigate EHR system, particularly intelligent medical software (IMS), for streamlined record
Medical Records Reviewer
• Analyzed patient medical records to ensure accuracy, completeness, and compliance with healthcare regulations.
• Identified missing documentation, discrepancies, or errors, and requested corrections when necessary.
• Ensured diagnoses, treatments, and procedures were properly documented and compliant with internal and external standards, including HIPAA.
• Collaborated with physicians, nurses, and administrative staff to gather and verify missing or incomplete information.
Data Curator and Lead Generator
• Gathered and organized data on healthcare professionals, medical offices, and laboratories from various sources, ensuring accuracy and consistency.
• Managed and maintained CRM databases, regularly updating and cleaning data sets.
• Identified and generated leads for business development, targeting medical offices, laboratories, and healthcare professionals.
• Used online databases and other platforms to qualify leads and ensure they matched target criteria and business goals.
Pharmacy Technician
• Executed accurate input of prescriptions into the electronic system, enhancing processing speed and supporting improved patient care.
• Oversaw prescription refill management to ensure continuity of care, significantly contributing to patient compliance with their medication regimens.
• Liaised effectively with healthcare providers to resolve prescription discrepancies and secure necessary authorizations, ensuring seamless patient support.
• Streamlined pharmacy data entry processes, achieving a 20% efficiency improvement while maintaining high standards of data integrity.
• Participated in quality improvement initiatives, focusing on optimizing documentation processes within the pharmacy team to enhance accuracy.
Verified
