I am an experienced technical and customer support professional with a diverse background across various industries. With hands-on experience at Comcast as a Tech Support Representative, I developed strong troubleshooting skills, assisting customers with internet, cable, and phone-related issues while ensuring a high level of satisfaction.
In my role as a Tech/Systems Support Analyst at IQVIA, I gained expertise in managing complex systems and supporting technology infrastructures, especially in the healthcare and pharmaceutical sectors. I helped diagnose and resolve issues related to software, databases, and system performance, contributing to smooth operations.
Additionally, I have provided Customer Support at Chamberlain Coffee, where I delivered top-tier service through multiple channels, resolved product-related concerns, and maintained positive customer relationships while promoting the brand’s products.
I bring a mix of technical problem-solving, system analysis, and customer service experience, which enables me to deliver efficient solutions and ensure customer satisfaction in any environment.
