7+ Years Deep in the US Healthcare System I don't just understand healthcare admin — I've lived it across multiple specialties, systems, and roles.
Here's where I've been and what I can bring to the table.
EHR/EMR Systems I Work With
I hit the ground running with the tools that matter:
eIVF · Careficient · Open Dental
United Healthcare — Medical Products Division More than just answering calls — I was a resource, a leader, and a trainer all in one.
Handled inbound patient inquiries on eligibility & benefits, claims, and more — with clarity and care
Facilitated training classes for new hires, making sure every agent started strong
Managed and mentored a team — coaching for growth, not just performance
Fertility Clinic — Insurance Verification Specialist Precision work in one of healthcare's most sensitive specialties.
Verified 15–20 patients daily through provider portals and direct insurance lines — accurately and efficiently
Managed patient email requests for insurance verification with prompt, professional responses Hand-picked by the client to conduct insurance verification training refreshers across multiple departments in the practice
Home Health Agency — Authorization Specialist End-to-end ownership of one of the most complex workflows in healthcare.
Managed the full authorization process for skilled nursing, PT, OT, ST, and more — all before patients' scheduled appointments
Verified eligibility & benefits across a wide range of plans: Private, Medicaid, Medicare, Workers' Comp, and beyond
Kept authorizations moving so patients never had to wait longer than necessary
Dental Practice — Office Assistant
Wore multiple hats and kept the office running like clockwork.
Handled insurance verification and closely monitored procedures and collections
Performed essential QuickBooks tasks — including insurance payment tracking and deposit monitoring
