Customer Support Specialist | Shopify | Email, Chat & Phone Support | VA

Hi, I’m Licka, a Customer Support Specialist and Virtual Assistant with hands-on experience in eCommerce and service-based industries.

I’ve worked with Shopify stores and handled customer support through email, chat, and phone, helping customers with orders, billing, returns, and product inquiries. I also have experience in content moderation and platform support, ensuring smooth and safe user experiences.

Here’s how I can help your business:
• Customer support (email, chat, phone)
• Order processing, tracking, and returns (Shopify)
• Billing and subscription support
• Appointment scheduling & calendar management
• Data entry and online research
• Social media assistance and content support

I’m detail-oriented, reliable, and a fast learner who can adapt quickly to new tools and systems. I’m also experienced with tools like Salesforce, Shopify, Notion, Canva, and CRM platforms.

I’d love to help you provide excellent service to your customers and grow your business.