My first job was a Front Desk Associate with 2 years of experience in delivering exceptional customer service and creating a welcoming environment for clients and guests. As the first point of contact, I excel at managing front desk operations, handling administrative tasks, and ensuring a smooth and professional experience for everyone I interact with. Then, I transferred to San Miguel brewery Inc. and started as an accounts specialists for over 2 years and then promoted to Trade Promo and merchandising assistant. TPMA supports sales management in it's decision making on promotion & marketing schemes, creating and analyzing budget reviews needed by sales management for implementing promotional schemes and event sponsorships and ensures monitoring of incoming and outgoing collateral for merchandising and promotion. After a year I was promoted as a Sales Supervisor with more than two years of experience in sales leadership, I am a dedicated Sales Supervisor who thrives on driving performance, motivating teams, and achieving exceptional results. My expertise lies in developing and implementing effective sales strategies, coaching high-performing teams, and building strong client relationships to exceed company goals.
Throughout my career, I have successfully:
Streamlined sales processes to improve efficiency and boost revenue every year.
Implemented customer-centric strategies that increased client retention and satisfaction.
I am passionate about mentoring individuals, fostering teamwork, and creating a positive, results-driven environment. My goal is to empower teams to deliver outstanding results while providing top-tier service to clients. I pride myself on being adaptable, approachable, and committed to both professional growth and organizational success.
After 6 years in San Miguel Brewery, I resigned and d----------- to come home and find another job that's close to my family. I was hired as a Service Manager in Ford Automotive for almost a year. I was responsible for overseeing the daily operations of an auto service department, ensuring smooth service delivery, and maintaining high levels of customer satisfaction. Here are the key tasks they typically perform:
1. Customer Service Management
Greet and assist customers with their service needs.
Handle customer inquiries, complaints, and concerns professionally.
Provide estimates and discuss services with customers to ensure clear communication regarding repairs and maintenance.
Ensure customer satisfaction through follow-up calls and resolving any post-service issues.
2. Team Leadership and Staff Management
Hire, train, and manage automotive technicians and service advisors.
Assign tasks and ensure the team is meeting productivity and quality standards.
Conduct regular performance evaluations and provide feedback or coaching.
Maintain a positive, productive work environment.
3. Operations and Workflow Supervision
Oversee the scheduling of service appointments and work orders.
Ensure the efficient allocation of tasks to service technicians.
Monitor the service process to ensure high standards of work quality and efficiency.
Ensure all repair work and services are completed on time.
4. Inventory and Parts Management
Monitor and manage the inventory of auto parts and supplies.
Order parts when necessary and ensure that they are in stock for scheduled services.
Keep track of parts costs and ensure accurate pricing.
5. Financial Management and Reporting
Prepare and manage the department's budget, ensuring profitability.
Monitor and analyze service department performance and sales reports.
Set sales targets and ensure they are met or exceeded.
Track and report on labor costs, parts costs, and overall profitability.
6. Quality Control
Inspect completed work to ensure that repairs and services meet company standards.
Ensure that service work complies with manufacturer specifications and safety standards.
Implement quality control measures to minimize mistakes or rework.
7. Sales and Marketing
Promote additional services and repair offerings to customers.
Coordinate special promotions or discounts to increase business.
Develop relationships with customers and suppliers to foster repeat business.
8. Health, Safety, and Compliance
Ensure the service department adheres to all safety regulations and industry standards.
Maintain a clean and safe work environment for both staff and customers.
Stay updated on industry trends, regulations, and technology.
9. Record Keeping and Documentation
Maintain accurate service records and customer documentation.
Track vehicle service history and ensure records are updated.
Handle warranty claims and ensure documentation is accurate.
