I have 2 years of experience working as a Customer Service Representative. I previously worked with FoundEver, where I supported an Australian airline by assisting customers with their bookings, including managing, changing, and canceling flights, as well as sending itineraries. I was also recognized as a top agent in terms of average handling time, which reflects my efficiency and ability to handle both calls and emails effectively.
In addition, I was part of a logistics company's startup during its initial growth phase, where I handled cold calling, dispatching, and email management. This role helped me further develop my communication, multitasking, organizational skills, and Ability to work in cross-functional teams.
I have experience using tools such as Microsoft Teams and Microsoft Word for communication and documentation. During my BPO experience, I used Sabre Interact to manage airline bookings, and I also have experience using GoHighLevel CRM for client and workflow management in the logistics industry.
I’m currently applying for a Customer Support role because I’m confident that my experience, strong communication skills, and familiarity with industry tools make me a great fit. I’m adaptable, detail-oriented, and always focused on delivering excellent customer service.
