Skills
Team Leadership & Management: Experienced in overseeing team performance, managing schedules, and ensuring efficient task execution.
Training & Onboarding: Skilled in training new recruits, providing clear workflows, and fostering team growth.
Client Communication: Proficient in communicating directly with clients, addressing escalated concerns, and aligning on project goals.
Ticket Review & Quality Assurance: Expertise in reviewing tickets, ensuring high-quality issue resolution and adherence to deadlines.
Task Coordination: Strong organizational skills in managing multiple tasks and optimizing team efficiency.
Customer Service Excellence: Proven ability to resolve issues, maintain customer satisfaction, and deliver exceptional support.
Technology Proficiency: Skilled in tools like Google Suite, Microsoft Office, Salesforce, UberEats, DoorDash, Grubhub, and ticketing systems.
