Proven customer service experience in the BPO industry.
Excellent oral and written communication skills.
The ability to provide customer support over various platforms (email, chat, phone, etc.).
Ability to work in a fast-paced environment
Flexible and willing to be assigned in a voice, non-voice or blended programs
Knowledgeable about Microsoft Office applications with Average MS Excel Skills
Ability to convey information effectively
Must be willing to take part in required initial training
Excellent problem solving skills
Flexibility to work multiple shifts during the weekends or on holiday.
Excellent organizational skills and attention to detail.
Can work with minimal supervision
Some analytical skills
Some technical abilities
