Customer Support and Operations Specialist with 6 years of BPO experience supporting US, UK, and Australian clients across customer service, insurance, fintech, cryptocurrency, vehicle rental, telecommunications, and technical support. Experienced in handling voice, chat, and email support, account inquiries, billing concerns, technical troubleshooting, reservations, payment issues, policy-related concerns, KYC processes, and platform support.
With 3 years of experience as a Senior Associate, I have developed strong problem-solving, communication, multitasking, and escalation management skills while consistently meeting quality, productivity, and SLA targets. Proficient in CRM and ticketing systems, Microsoft Excel, Google Workspace, data management, and customer support platforms, with experience maintaining accurate documentation and handling complex customer concerns.
I am a reliable, detail-oriented, and adaptable professional who can work independently, manage multiple priorities, and provide professional and empathetic customer support. I am eager to bring my customer service, technical support, and operations experience to a remote role where I can contribute to a positive customer experience and the overall success of the organization.
