With over 15 years of experience in the BPO industry, I have a strong foundation in customer service and technical support, handling both voice and non-voice accounts. My expertise includes managing inbound and outbound calls, chat, email support, and resolving customer issues with professionalism and efficiency.
While I have extensive experience in voice accounts, I am now seeking a more flexible, part-time role that focuses on non-voice tasks, particularly email support. I am proficient in using client-provided tools and have basic knowledge of Microsoft Word, Excel, and PowerPoint. Known for my attention to detail, reliability, and dedication to delivering quality work, I thrive in roles that require written communication and problem-solving skills.
After taking a career pause in May 2021 to focus on my family during pregnancy, I am excited to return to the workforce and leverage my skills in a flexible role. If you’re looking for a dependable virtual assistant to manage email support and other non-voice tasks, I am ready to contribute to your success.
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