I am a former healthcare customer service representative at Optum, a UnitedHealth Group company, with a strong background in healthcare systems, insurance processes, and patient support. Skilled in delivering empathetic, customer-focused solutions, with a proven ability to navigate complex issues and communicate clearly. Adept at problem-solving, attention to detail, and adapting to new technologies, I bring professionalism, efficiency, and a deep understanding of user needs to my role as a Virtual Assistant.
