Hi! I’m Devina someone who genuinely enjoys the fast-paced world of short-term rentals, where no two days ever look the same.
My background started in customer service and technical support, but over the past few years I’ve transitioned deeply into STR operations, guest communication, and revenue management. Since then, I’ve worked with portfolios ranging from small independent properties to 200+ listings across Airbnb, -----------, and VRBO.
A big part of my work revolves around keeping both guests and operations running smoothly whether that’s handling a late-night guest issue, coordinating same-day turnovers with cleaners, adjusting rates in PriceLabs, fixing calendar problems, optimising listings, or tracking underperforming properties and booking pace.
I’m very comfortable juggling multiple properties, guest conversations, and operational tasks at once without losing attention to detail. I also enjoy the analytical side of STRs pricing strategies, occupancy trends, market positioning, and finding ways to improve performance without hurting guest experience.
Tools and systems I regularly use include:
• PriceLabs
• Streamline
• Uplisting
• RevMax
• ClickUp
• Google Sheets
• Notion
• Breezeway
• Turno
Before STR, I worked in customer support and technical support roles with companies like ePerformax and iQor, which helped me build strong communication skills, patience, and confidence handling escalations and high-pressure situations.
The type of work I enjoy most is the behind-the-scenes operational side of STRs the part where organisation, communication, problem-solving, and attention to detail actually make a difference to the guest experience and the business overall.
Currently looking for long-term remote opportunities related to:
• STR Operations
• Guest Communications
• Revenue Management
• Property Management Support
• Admin & Operations Coordination
