Results-driven Accountancy graduate with professional experience in e-commerce customer service, healthcare support, and tax preparation assistance. Proven ability to handle complex inquiries, review financial and insurance information, and ensure compliance with procedures. Recognized for strong analytical skills, adaptability, and commitment to delivering accurate and efficient support.
Customer Service
- Customer Support & Issue Resolution
- Client Communication
- Order and Account Assistance
Administrative & Operations
- Documentation Review
- Data Entry & Record Management
- Process Coordination
Healthcare Support
- Insurance Verification
- Prior Authorization Review
- Member Case Management
Accounting & Tax
- Tax Research
- Tax Return Preparation Support
- Financial Data Analysis
Tools
- Zendesk
- CRM Systems
- Microsoft Excel
- Microsoft Word
- Quickbooks
- Online/desktop
- Xero
- Amazon/Shopify
- Microsoft
- Office / Google Suite / Excel
