With over 15 years of experience in the BPO industry, I specialize in virtual assistance, sales, customer service, quality, and team leadership. I started in telesales and outbound campaigns, then expanded into customer support, escalations, workforce management, and quality evaluation.
I’ve advanced to Team Leader and Unit Manager roles, acting as a Sales Coach and Site Point-of-Contact, managing performance, presenting insights to clients, and implementing strategies to achieve measurable results.
I’ve also worked as an ESL teacher, finance & collections officer, and clerk/secretary in the local government, which strengthened my adaptability and problem-solving skills.
Recently, as a Client Success Manager and now Team Lead for a healthcare account, I provide both clients and teams with the support they need to succeed, combining hands-on virtual assistance with strategic oversight to drive performance and results efficiently.
Verified
