Customer Service VA | Shopify Customer Support | Product Listing & E-commerce VA

Hi! I’m Morella, a reliable and customer-focused Virtual Assistant from the Philippines with 5+ years of experience in customer service, technical support, and sales in fast-paced BPO environments.

I specialize in Customer Service, Shopify Customer Service, E-commerce Support, Product Listing, and Dropshipping Assistance. I’m experienced in handling high-volume customer interactions, resolving account and technical concerns, processing orders and payments, managing customer information, and providing support through phone, email, and chat.

I also have hands-on knowledge and practical training in Shopify product listing and management, including product titles and descriptions, pricing and inventory updates, product optimization, and basic dropshipping processes.

Skills & Tools

• Customer Service: Email, Chat, Phone, Order & Account Support

• Shopify & E-commerce: Shopify Product Listing, Product Management, Product Title & Description Optimization, Pricing & Inventory Updates, Dropshipping Basics

• CRM & Customer Support: Gorgias, Salesforce, Amazon Connect

• Productivity: Google Workspace, Microsoft 365

• Communication: Slack, Zoom, Google Meet

• Project Management: Trello, Astra

• AI & Design: ChatGPT, Gemini, Grammarly, Canva AI, Canva, CapCut

I’m detail-oriented, adaptable, organized, and committed to providing excellent customer experiences. I can work independently, manage multiple tasks, and quickly learn new tools and processes.

I’m available for full-time work and can accommodate US, UK, and Australian time zones.

I’d love the opportunity to help your business provide excellent customer support and keep your e-commerce operations organized and efficient.