Results-driven Executive Secretary and E-commerce Virtual Assistant with 7 years of experience providing administrative, customer service, and operational support to Philippine-based business owners and Australian-based companies. Skilled in scheduling, email and communication management, document preparation, record keeping, office coordination, and customer support.
Experienced in handling CRM and ticketing systems, Shopify order management, product inquiries, refunds, returns, and customer issue resolution using platforms such as Gorgias, Shopify, and fulfillment/3PL systems. Proven ability to manage high email volumes while maintaining accuracy, professionalism, and excellent customer service.
Proficient in Microsoft Office Suite, Google Workspace, Canva, and AI tools including ChatGPT, Gemini, and Copilot to improve productivity and streamline workflows. Highly organized, detail-oriented, adaptable, and committed to helping businesses operate smoothly and efficiently.
