Experienced Training, Quality, and Compliance Manager with a proven track record of success in the highly recognized Business Process Outsourcing industry. Designed, executed, and optimized training curriculum and quality guidelines across multiple programs, resulting in a 25% improvement in compliance and performance. Skilled in analyzing program performance, identifying trends, and sales potential through consumer feedback integration. Recommended strategic changes, including agent profiling and up-skilling all employee levels, resulting in exceeding expectations from employee engagement to revenue stability. Consistently achieved an average of 118% to goal client scorecard every month, ensuring business continuity. Earned multiple global recognition for Training and Quality Management. Successfully launched and expanded various lines of businesses through performance recognition and optimized budget allocation from sourcing to deployment.
