I’m an IT Support Specialist & Tech Virtual Assistant with expertise in workflow automation. With over 4 years of experience in MSP and helpdesk environments, I’ve supported businesses with Microsoft 365 administration, Windows/macOS troubleshooting, user onboarding/offboarding, and ticketing systems (ConnectWise, ServiceNow, Zendesk).
Since 2025, I’ve expanded into freelancing, helping clients streamline operations through automation and CRM management. I build workflows in Zapier, -----------, and n8n to eliminate repetitive tasks, automate client communications, and integrate tools like Google Workspace, HubSpot, GoHighLevel, Asana, and -----------.
I also provide website and e-commerce support (WordPress, Shopify), manage cloud storage (OneDrive, Google Drive), and create systems that improve efficiency, reduce errors, and save time.
Key Skills:
IT Support: Microsoft 365, Active Directory, Windows/macOS, VPNs, troubleshooting
Automation: Zapier, -----------, n8n, chatbot workflows, reporting dashboards
CRM Management: HubSpot, GoHighLevel, -----------
Web & E-Commerce: WordPress, Shopify, Google Drive integration
I help businesses run smoother, respond faster, and work smarter through a combination of IT expertise and automation skills. Let’s work together to optimize your systems.
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