Hello and welcome to my profile! Dedicated Customer Service professional for 5 years of experience now. Specializing in customer service and task management. Skilled in email handling and international voice & non voice account, scheduling, and communication (essential skills for a Virtual Assistant role).
With over 5 years of experience in a BPO industry. I have developed expertise in a various roles, including managing a Team for past 2 years. Maintaining high-quality and overall experience, ensuring prompt an effective resolutions and committed to a high performance standards while fostering a positive customer experience. In addition to my supervisor experience and a subject matter expert experience. My background also includes roles in Property Management and a Guest experience in AIRBNB. A community education support, resolution 1 with cancellations, resolutions 2 with reported issues in the property and a Dedicated manage Host support for SUPERHOSTS with non API and API software connected. Guest experienced support with passion for delivering exceptional service. Skilled in handling guest inquiries, resolving issues, helping booking a reservation, processing a refund and give strong relationship to give smooth and enjoyable stay. Manage disputing reviews, appealing Listing suspension and education of payouts information. Core Competencies & Skills: * Customer Service and Team Leadership * Property manager and Guest experienced Support
Software Proficiency: - MS Office Suite (Word,PowerPoint) -Google Docs & Sheets -Zendesk -Salesforce -Jira -Genesys
-MS Teams & Outlook
I am excited about the opportunity to collaborate and provide exceptional service.
