I am a versatile and experienced professional with over a decade of experience across customer service, sales support, retention, virtual assistance, and IT support. I began my career in 2012 as a Customer Service Representative, where I developed strong communication and problem-solving skills, ensuring customer satisfaction through effective issue resolution. I later transitioned into Sales Support, focusing on product returns and replacements while supporting internal sales operations.
Building on that foundation, I served as a Retention Specialist, where I honed my negotiation and conflict-resolution skills to retain customers considering leaving the company. My approach balanced addressing customer concerns while upholding company standards and product integrity.
Expanding into the digital space, I became a Virtual Assistant for B2B clients, managing online product distribution through platforms such as Shopify, Walmart, and other eCommerce channels. I also managed logistics-related issues including returns and claims processing with carriers like FedEx, UPS, and USPS.
Currently, I work in IT as a Service Desk Specialist, resolving a wide range of technical issues and delivering front-line support to users. My diverse background has equipped me with a unique combination of customer-centric service, technical support, and operational efficiency across multiple industries.
Verified
