IT professional with nearly a year of experience providing remote technical support across multiple client organizations.
Handled service requests, change requests, and incidents via Jira. Investigated and resolved system and access concerns, and escalated complex issues to developers with clear documentation.
Also led testing and evaluation of an AI chatbot, developing structured test cases and delivering feedback that improved response accuracy across multiple iterations.
CS Graduate, Magna Cum Laude | Google IT Support Certified | Google Cybersecurity Certified
Open to remote roles in IT Support, Technical Support.
