With over 11 years of dedicated experience as a Data Analyst and an additional 2 years in the dynamic roles of Social Media Manager, Chat and Email Support Specialist, and Canva Specialist, I bring a diverse and robust skill set to any team. My expertise lies in transforming complex data into actionable insights, managing and growing social media presence, providing top-notch customer support, and creating visually compelling content.
Data Analyst (11 years):
Extensive experience in data collection, cleansing, and validation to ensure accuracy and integrity.Proficient in using data analysis tools such as SQL, Excel, Python, and Tableau to drive business decisions.Skilled in identifying trends, patterns, and anomalies in large datasets to provide strategic recommendations.Adept at creating detailed reports and visualizations to communicate findings to stakeholders effectively.Proven track record of improving operational efficiency and contributing to data-driven strategies.Social Media Manager (2 years):
Successfully managed and grew social media accounts, increasing engagement and follower -----------veloped and executed content strategies aligned with brand objectives and audience interests.Monitored social media trends and analytics to optimize content performance and engagement.Collaborated with cross-functional teams to ensure cohesive branding and messaging across platforms.Expertise in using social media management tools like Hootsuite, Buffer, and Sprout -----------at and Email Support Specialist (2 years):
Delivered exceptional customer service through chat and email, resolving inquiries promptly and professionally.Maintained high customer satisfaction ratings by providing accurate and helpful -----------veloped and maintained a comprehensive knowledge base to improve response times and efficiency.Trained new tea-----------mbers on best practices for customer communication and -----------nva Specialist (2 years):
Created visually appealing and brand-consistent graphics for social media, marketing materials, and presentations.Leveraged Canva’s features to design eye-catching templates, infographics, and promotional content.Collaborated with marketing and design teams to produce high-quality visual content.Provided training and support to tea-----------mbers on using Canva effectively.Key Skills:
Data Analysis & VisualizationSocial Media ManagementCustomer SupportGraphic Design (Canva)Strategic PlanningProblem-SolvingCommunication & CollaborationConclusion:Combining a strong analytical background with creative and customer-focused roles, I am well-equipped to contribute to the success of any organization. My ability to adapt and excel in various functions makes me a versatile asset, ready to take on new challenges and drive impactful results.
