Hi, I'm ----------- ----------- -----------. You can call me -----------. I've been working as a Chat/Email Support for ----------- for 6 years (since 2019). We use tools such as Salesforce and CRM. We assist consumers through chats and emails by checking their order status, shoe customization, price match, troubleshooting if there is any issue when processing an order, return and refund status. We are taking 3 live chats at the same time and a follow-up email is a must before closing a chat, in case consumers need more help.
I also worked with ----------- for 3 months last August 2023 up until October 2023. We respond to customer and client inquiries via email through Zendesk. We also manage support tickets using CRM and check products availability from Shopify and other online stores. We also provide knowledgeable assistance and guidance on product features, orders and general inquiries.
Resume: ----------------------dium=link2&utm_source=uniquelinks&utlId=h66c5374ed5
