Hello, my name is Ezekiel Yanos Pedroche. I have over 8 years of experience as a professional customer service representative. I have honed my skills in phone and email support, and I have a strong background in customer service. Over the years, I have developed excellent problem-solving skills and the ability to multitask. I'm a fast learner, and I enjoy helping people. I always strive to provide the best possible service.
In my previous role, my responsibilities included helping customers reset passwords and usernames, disputing non-fraudulent and fraudulent transactions, investigating those transactions, and sending emails to customers. I also handled multiple accounts such as PayPal, Western Union, Brink's Mastercard, and Ace Flare account by MetaBank.
The best learning I’ve gained from this experience is the importance of constantly reflecting on my performance and taking proactive steps to improve.
I would describe myself as someone who is dedicated, customer-focused, and always looking for ways to improve both personally and professionally.
