I have over 7 years of professional experience in customer service, order entry, and telecom support. My career began in catalog order entry, where I processed and managed customer orders for clothing, floral arrangements, furniture, and other retail items. I gained expertise in order tracking, refunds, and escalation handling, ensuring smooth customer experiences.
I later transitioned to the telecommunications industry, handling billing and technical accounts. With strong performance and adaptability, I was promoted to Product Trainer, where I facilitated engaging training sessions, product knowledge workshops, and skill development for agents. After 2 years, I advanced to a Team Leader role, leading operations, coaching tea-----------mbers, and driving performance in a fast-paced telco environment.
