With over 9 years of experience in customer service, I specialize in providing exceptional chat and email assistance across diverse industries, including travel, telecommunications, and aviation. My extensive background equips me to effectively handle customer inquiries and resolve issues while ensuring satisfaction.
Professional Experience:
Service Modification Agent (-----------)• Leading telecommunications company, Philippines• Managed back-office and email support for enterprise accounts• Assisting with plan changes, suspensions, and cancellations• Updating billing information and addressing service inquiries
Senior Customer Service Chat Specialist (-----------)• Delta Airlines• Delivered prompt support for guests, including:• Booking flights and managing trip disruptions• Assisting with seat selections and miles membership inquiry and etc.
Social Media Support Chat Specialist (2022)• Major telecommunications provider, Philippines• Provided efficient responses to customer inquiries, specializing in:• Troubleshooting internet connection issues• Creating support tickets and coordinating with technicians
Customer Care Chat and Email Specialist (-----------)• The Travel Corporation (TTC) brands (Trafalgar, Costsaver, Insight Vacations, Luxury Gold)• Managed customer interactions through chat and email:• Addressed pre-tour inquiries and facilitating sales• Handling post-tour concerns and supporting online registration• Responding to general travel questions for guided tour packages
Skills and Specialties:• Proficient in customer service tools (Amdocs, Genesys Workspace, Live Engage)• Strong fluency in written and spoken English• Excellent chat and email support with a strong focus on customer satisfaction• Team player with strong collaboration skills• Proactive approach with strong decision-making abilities in critical situations• Skilled in Microsoft Applications (Word, Excel, PowerPoint)
